We're here to help you succeed with GetSafe360 AI
Within 24 hours
Most inquiries answered within a few hours during business hours
We provide support exclusively via email. This ensures you receive accurate, documented responses and allows us to handle technical questions efficiently.
Login issues, password resets, account management, and settings
Payment questions, invoices, subscription changes, and refund requests
Website analysis, WordPress connections, scanning issues, and integrations
Vulnerability reports, security alerts, and urgent security issues
Product features, pricing information, and general inquiries
All payments are securely processed through Stripe. For billing inquiries, please include:
Note: This information helps us locate your records quickly and resolve issues faster.
If you have questions about a charge on your credit card statement, look for "GETSAFE360" or "GetSafe360 AI" as the merchant name.
For refund requests, please review our refund policy and include your reason for the request.
Your input shapes our product
We actively seek feedback from our users. Your suggestions, feature requests, and constructive criticism help us improve GetSafe360 AI.
Please share:
Our commitment: Every piece of feedback is reviewed by our product team and directly influences our development roadmap.
We aim to respond to all inquiries within 24 hours on business days
No jargon, no confusion—just straightforward, helpful answers
We work with you until your issue is fully resolved
AI-powered website security and optimization platform
General Support
support@getsafe360.aiBilling & Payments
support@getsafe360.aiSecurity Vulnerabilities
security@getsafe360.aiLegal Inquiries
legal@getsafe360.aiFor urgent security vulnerabilities affecting your website, please email security@getsafe360.ai with "URGENT" in the subject line.
GETSAFE 360 AI LIMITED
By contacting support, you agree that we may use your communication to improve our services. We never share your information with third parties without your consent.