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Customer Support

We're here to help you succeed with GetSafe360 AI

Email Support

We provide support exclusively via email. This ensures you receive accurate, documented responses and allows us to handle technical questions efficiently.

Response Time

Within 24 hours

Most inquiries answered within a few hours during business hours

How we can help

Account & Access

Login issues, password resets, account management, and settings.

accounts.getsafe360.ai/user

Billing & Subscriptions

Payment questions, invoices, subscription changes, and refund requests

Technical Support

Website analysis, WordPress connections, scanning issues, and integrations

Security Concerns

Vulnerability reports, security alerts, and urgent security issues

General Questions

Product features, pricing information, and general inquiries

Product Feedback & Suggestions

Your input shapes our product

We actively seek feedback from our users. Your suggestions, feature requests, and constructive criticism help us improve GetSafe360 AI.

Please share:

  • Features you'd like to see
  • Improvements to existing functionality
  • Issues or frustrations you've experienced
  • Ideas for new use cases

Our commitment: Every piece of feedback is reviewed by our product team and directly influences our development roadmap.

Our support commitment

Timely Responses

We aim to respond to all inquiries within 24 hours on business days

Clear Communication

No jargon, no confusion—just straightforward, helpful answers

Problem Resolution

We work with you until your issue is fully resolved

GETSAFE 360 AI LIMITED

By contacting support, you agree that we may use your communication to improve our services. We never share your information with third parties without your consent.